Wth the present economic situation, when the consumers are looking for added value, our industry will face the biggest challenge it had ever had to face before. Once this mess is all over, those businesses, that will continnue doing the same things they did in the past, will not survive in the new "world".
As an industry we need to change our customer focus, the "personalized service" concept will take a different meaning, the new educated and more careful consumer will demand for the "one-customer-at-the-time" concept. This will involved everyone in your organization.
Can you imagen how would be if everyone in your staff, who has direct customer contact, provide each client they take care of, with that special touch and with the "one-customer-at-the time" concept? can you even imagen the positive effect this will take to your bottom line? not to mention the built up trust with the community and your own employees.
It's important that we take a step forward and start being pro-active and assume our responsability during this challenging times and provide our employees with the proper tools and training and to create a real "service culture" lost during the last few years.
George Abuabara
http://www.yaseintl.com/
It's important that we take a step forward and start being pro-active and assume our responsability during this challenging times and provide our employees with the proper tools and training and to create a real "service culture" lost during the last few years.
George Abuabara
http://www.yaseintl.com/
No comments:
Post a Comment