Everyday Rules For Every Supervisor

Here are five rules every manager and supervisor should follow everyday. They are simple in concept and easy to do. Challenge yourself to follow them.

1-Know your people. Take time to offer a friendly greeting at the beginning of each workday. You will be amazed at how your greeting in the morning or at the beginning of the shift can set the tone of a Team Member’s attitude all day. A “grumpy” manager or supervisor will most likely have “grumpy” Team Members. Let Team Members know that you care about them as individuals. So, talk to them occasionally about their outside interests.

2-Give plenty of feedback. Let people know you really do notice the work they do. Make specific comments about the work they do. For example, instead of just telling a person they did a good job, specific about what was really good about their work. You might say, “I really like how detailed you are when you serve your guests”. Expect some mistakes, especially with inexperienced Team Members. So, when mistakes are made with new tasks, assume first that your instructions were not clear, and take the time to clarify the expectations.

3-Never ignore non-performance. When you recognize someone is not meeting job expectations, check to see what’s happening. Identify and discuss the problem performance with the Team Member and let him/her know that you expect an improved performance.

4-Praise Team members who do what’s expected of them. Remember, the salary is not sufficient recognition for satisfactory job performance. Just praising the exceptional performance will mean few Team Members will be praised. It’s easy to praise top performers, but don’t forget the rest. Take time to show those who regularly perform their work adequately that you appreciate their efforts. Remember, good performance gone unrecognized will diminish. If you don’t show you care about what they do, why should they care? If you don’t show you appreciate them, why should they appreciate you? I could go on, but you get the idea.

5-Remember the work atmosphere. The most important part of the work climate is a healthy sense of self-esteem. When Team Members feel good about themselves and they feel good about what they do it is much easier for them to be cooperative and display a willingness to go the extra mile for you. When you think about it, the attitude of the boss is the most important attitude of all. You, as a manager or supervisor set the tone. Remember, never, regardless of the situation, scream or shout at a Team Member or anyone, as this will break all lines of communication and you will lose your team’s respect and credibility.

Following these five supervisory rules can make the difference between success and failure as a manager or supervisor. Check yourself every day against these five rules