Making a Point!!!!!

Sometimes the best way to make a point is by telling a story. This is one of those times. If you work in customer service or if you have ever been treated poorly as a customer, I hope this story conveys the value of an apology.

con referencia a:

"Sometimes the best way to make a point is by telling a story. This is one of those times. If you work in customer service or if you have ever been treated poorly as a customer, I hope this story conveys the value of an apology."
- Service Excellence: Making a Point!!!!! (ver en Google Sidewiki)