People in general don't like to be classified into broad general categories, such as "associate", "employee", "staff", "team member", "customer", "guest". They want to be aknowledged as one particular and unique "employee" or "customer" or person.The skeptic who says "All customers are just alike"is headed down to the road of failure whether he/she knows it or not. It's easy to fall into the habit of treating people as "employees" or as "customers", but it doesn't pay. Remember in the abstract. You are always dealing wit one individual person. You never learn to get along with "people". You learn to get along with this person and that person. There is not such animal as "people". The world is populated with individual persons. People is just an astract term.
We like to be singled out, not considered one of the mob!!!!!
We like to go to those restaurants where they are given individual treatment. It doesn't have to be much. Perhaps the manager or supervisor or head waiter/tress only call you by name, and says, Mr. Smith, you'll be happy to know we have prime rib tonight".
"We don't usually do this, but in your case I'm going to make an exception," someone says to us. We glow all over.
"Mr. Roberts, I am personally going to take care of this matter and see that you get what you want."
Who wouldn't respond to this magic? everybody will, this is the way we take care of business one customer at the time and this is how we gain the trust of our "business partners" (Associates, Employees, staff) one person at te time..........!
To end this I'd like to share with you what J.C. Staehle, after analysing many surveys, found which are the principal causes of unrest among workers, listed below in order of importance:
- Failure to give credit for suggestions
- Failure to correct grievances
- Failure to encourage
- Criticizing employees in front of other people
- Failure to ask employees their opinions
- Failure to inform employees of their progress
- Favoritism.
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